Refund Policy

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Holistic Lifestyle Center & Cafe, we provide high-quality products and transformative wellness experiences. Because our offerings range from perishable cafe items to scheduled professional services and retreats, our refund policy is strictly structured to ensure the sustainability of our mission.

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1. General Policy and Discretion

All sales are final. Holistic Lifestyle Center & Cafe reserves the absolute right to determine, at its sole discretion, whether a refund request will be considered, reviewed, or granted. The submission of a request does not guarantee a refund, credit, or exchange.

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2. Eligibility Requirements for Consideration

For a request to be even considered for review, the following conditions must be met:

• Cafe Products: Issues with food or beverage items must be brought to our attention immediately at the time of purchase or consumption.

• Services & Workshops: Cancellations for sessions or events generally require at least 48 hours' notice to be eligible for a review regarding potential credit.

• Retreats & Specialized Events: Due to the advanced planning and overhead involved, these are typically non-refundable unless specified otherwise in a separate event agreement.

• Retail Goods: Any non-perishable retail items must be returned in their original, unused condition within 14 days of purchase.

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3. Review Process

If management decides to move forward with a review of your request, please be advised that:

• Management will take up to 30 business days from the date of the formal request to evaluate the circumstances and determine an outcome.

• Outcomes may include a full refund, partial refund, store credit, or a denial of the request.

• Decisions made after this review period are final.

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4. How to Submit a Request

To initiate a request for consideration, please contact us with your receipt information and a detailed explanation of the circumstances:

• Phone: 770-479-4193

• In-Person: 2766 Holly Springs Pkwy, Holly Springs, GA 30115